We're here to help! Ways to get answers:
NOTE: Your login for this support desk is NOT the same as your MyNAMS login.
Anita Johnson December 16, 2013 • MyNAMS Membership
We are in the midst of migrating from aMember to Infusionsoft and CustomerHub. That means whatever purchases you made after March 11 (such as the NAMS13 video replays), you did so in the new system, CustomerHub. You were sent login details for use at http://nams.ws/ch
And because the NAMS13 video replay product does not exist in aMember, only in the new system, there is no way to add that product to your aMember account.
To access the NAMS13 video replays (when they are ready after the event) or any other products you purchased or signed up for as of 3/11/15, requires that you login with the information you were sent.
Please see http://mynams.com/hidden/login-new-mynams
Anita Johnson February 10, 2013 • NAMS Workshop (Live Event)
Friday, March 20th through Sunday, March 22 , 2015
We typically start at 8:00AM each morning and end by 6PM each evening. Add-on sessions (not included in the price of the Workshop) are typically the day before and after the Workshop, so plan your travel accordingly if you wish to participate in these sessions.
You can always see the details under the "Workshop Information" heading on the main menu of http://mynams.com and the hotel information is here. If you did not get the special NAMS room rate and need help, please email firstname.lastname@example.org (include your name and reservation #.)
The schedule will not be available until closer to March and it is located at http://nextnams.com/schedule/
Want to connect with other NAMS Workshop Attendees? You do that in the closed Facebook group.
If you are flying to Atlanta, the airport is Hartsfield-Jackson (see http://www.atlanta-airport.com)
NOTE: The hotel does not provide a shuttle from the airport to the hotel. However, when you land in Atlanta, go to the MARTA station and take the GOLD line train marked Doraville/Brookhaven. Get off the train at the Brookhaven station and then call the Hotel ( 404-325-0000 ) to have them send a shuttle to pick you up. The shuttle leaves at the top of each hour from the Brookhaven station.
Here's a map of the Gold line:
The schedule from the Airport:
And the schedule from Brookhaven:
Anita Johnson February 10, 2013 • MyNAMS Membership
Instructions can be found at http://www.wikihow.com/Clear-Your-Browser%27s-Cache but if you're using the latest version of Firefox, see these instructions instead: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Be sure to close all browser windows/tabs after clearing the cache so that the change takes effect.
When you reopen your browser, try whatever you did before and all should be well.
And for future reference, whenever you run into a situation where a particular webpage is acting weird or not showing up as expected, clearing your cache (temporary internet files) is generally the fix to try first. :)
Hope this information helps!
Jennifer Perdew February 10, 2013 • MyNAMS Membership
Because we have a 30-day refund policy, we wait at least 30 days before paying the commissions. And you need to have reached at least $100 in commissions before they are paid out. (updated 3/13/15)
Example: You made a sale on October 20th, 'at least 30 days' would be on or about November 20th, therefore, you can expect to receive commissions on December 15th.
In order to receive earned commissions, you must have your PayPal email address listed in your account because we only use PayPal, no other payment types, including checks.
After you have logged into http://www.mynams.com, under "Your Account Information" in the right sidebar, scroll down and click "My Affiliate Info". Point to "Affiliate Info" and click the last link "Add your paypal address so we can pay your commissions".
If the "Affiliate Payout Type" shows "Not selected", then we cannot send you any commissions you may earn. Please click the dropdown arrow to choose "PayPal" and then complete the "Affiliate Payout - Paypal E-Mail address" field and click "Save".
To see any commissions you may have earned, point to "Affiliate Info" and click "Review your affiliate statistics" and the information is listed by month in the "Report" section. Where there are dollar amounts, click the month and then day links to see more details. Voided commissions represent refunds and will not be paid out.